30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of delivery.
EU customers: you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To use this right, send us a clear statement through our contact form. We refund the full payment, including the original shipping, within 14 days of receiving your withdrawal, once the item is returned or proof of return is provided.
How to return: send us your order number through our contact form. We'll reply with the return address and instructions. Items must be unused and in their original packaging. Personalized items (such as the name harness) can only be returned if they are defective or wrong.
Return shipping: paid by the customer, except when the item is damaged, defective or not what you ordered.
Damaged or wrong item: send us a photo within 7 days of delivery and we'll replace it or refund you at no cost.
Refunds go back to the original payment method within 5–10 business days after approval.