Refund policy

30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of delivery at marcelo.machado9516@gmail.com.

EU right of withdrawal: customers in the European Union can withdraw from a purchase within 14 days of delivery without giving a reason by sending us a clear statement by email. We refund the full payment, including the original shipping, within 14 days of receiving your withdrawal, once the item is returned or proof of return is provided.

How to return: email us with your order number and we'll send the return address and instructions. Items must be unused and in their original packaging. Personalized items can only be returned if they are defective or wrong.

Return shipping: paid by the customer, except when the item is damaged, defective or not what you ordered.

Damaged or wrong item: send us a photo within 7 days of delivery and we'll replace it or refund you at no cost.

Refunds go back to the original payment method within 5-10 business days after approval.